Shipping & Returns

 

Here's the low down on how you get your gorgeous gems, and what to do if something happens to them

SHIPPING

TURN AROUND / ORDER PROCESSING TIME

I ensure that all your beautiful goodies are shipped out to you as soon as possible.  However, please allow 3 working days to receive and process your order from the time payment is received.

NEW ZEALAND

$6 Flat Rate - YES!  As many items as you want for ONE price!

All parcels are sent via Overnight Courier with CourierPost.

In most cases, parcels are received the next working day - depending on the pick up time.  Please allow 1-2 working days for urban and 3-4 working days for rural.  PLEASE CONTACT ME AFTER THIS TIME if they are not received, DO NOT wait more than 2 weeks to notify me of an undelivered parcel.

NO PO BOXES! VALID STREET ADDRESSES ONLY

AUSTRALIA

$20 FLAT RATE

International Courier with NZ Post or DHL depending on availability and parcel size.

NO PO BOXES!  VALID STREET ADDRESSES ONLY!

*UNFORTUNATELY I ONLY SHIP TO NZ AND AUSTRALIA DUE TO PROHIBITIVE SHIPPING COSTS AND TIMES

RETURNS

Due to hygiene - no earrings can be returned because of a change of mind.

These earrings are designed for OCCASSIONAL WEAR ONLY.  This means they are not designed to be worn every day, to be slept in, to be worn whilst swimming, bathing or showering and must be stored somewhere safe to avoid being snapped or bent out of shape.  It is advised to store out of direct sunlight.  Sterling silver is prone to tarnish, simply rub gently with a silver cloth.

THIS IS EXTREMELY RARE - If an item breaks, please let me know asap.  If it is a loose fitting or fallen stud post I will repair and return.  If any item cannot be repaired, and has not been mistreated, I will refund the purchase price of the earring.  I will not refund the initial shipping price, however, I will cover any postage costs in sending the item back to me.

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Hastings New Zealand

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