Shipping & Returns

Here's the low down on how you get your gorgeous gems, and what to do if something happens to them

SHIPPING

NZ ORDERS OVER $100 get FREE SHIPPING (NZ ADDRESSES ONLY)

TURN AROUND / ORDER PROCESSING TIME

I ensure that all your beautiful goodies are shipped out to you as soon as possible.  However, please allow 3 working days to receive and process your order from the time payment is received.

NEW ZEALAND

$6 Flat Rate - YES!  As many items as you want for ONE price! Spend $100 and get FREE NZ WIDE COURIER

All parcels are sent via Overnight Courier with CourierPost.

In most cases, parcels are received the next working day - depending on the pick up time.  Please allow 1-2 working days for urban and 3-4 working days for rural.  PLEASE CONTACT ME AFTER THIS TIME if they are not received, DO NOT wait more than 2 weeks to notify me of an undelivered parcel.

NO PO BOXES! VALID STREET ADDRESSES ONLY

AUSTRALIA & REST OF WORLD

Australia - $15 Flat Rate

Rest of World - $20 Flat Rate

We have partnered up with DHL Couriers for International Shipping - you will get trustworthy and FAST service!

You should receive your item within 3 working days (from the time it is sent).  Please let me know if there is any delays.

NO PO BOXES!  VALID STREET ADDRESSES ONLY!

RETURNS

I stand behind my creations and I will totally meet my obligations under the CGA for all New Zealand orders.  Due to the nature of earrings, items cannot be retuned due to a change of mind

Each item comes with care instructions to get the most wear out of your jewels.  They are designed for occassional wear only, and it is really important you follow the instructions - ie. not sleeping or bathing while wearing them as they are not designed for this purpose and cannot be covered when broken from misuse.

In the rare case that you treat these beauties with care, and something still breaks - please let me know asap!  I will be happy to repair or replace - and if in the event they cannot be repaired or replaced, I will provide a full refund of the item price.

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Hastings New Zealand

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